At Red Kap, your satisfaction is our mission. We are committed to providing you with the most hassle-free, pleasurable shopping experience. Our Red Kap promise guarantees free shipping, free returns, lifetime product warranty, and a dedicated, Nashville-based customer service team to help you along the way.
With Red Kap, ground shipping is ALWAYS free.
Here's how it works.
Place your order by 3 pm CST for free ground shipping AND it will ship the same day (business days only, weekends and holidays excluded).
Place your order by 10:30 am CST for next day or 2nd day air shipping (business days only, weekends and holidays excluded).
Like shipping, Red Kap ALWAYS offers free returns
Please keep your tracking information when inquiring about your return, and allow 3-4 weeks for a refund to be processed to your account.
Here's how to do it.
The bottom half of your packing slip serves as your return form. Fill it out and place it in a box.
Attach the pre-paid shipping label, included in your shipment, to the outside of the box, and drop off at any United States Post Office or FedEx drop-off location.
If you cannot locate your original packing slip, you can download a return form here.
If you cannot locate the original pre-paid shipping return label that was with your order, please contact customer service at 866-335-1184 or via email at firstname.lastname@example.org.
If you have any additional questions, you can always contact our friendly, Nashville-based Red Kap Customer Service team at 866-335-1184 or via email at email@example.com. These dedicated team members are available Monday through Friday 8:00 am-5:00 pm CST to assist you any way possible.
Upon receiving your return, we will process your refund to the method of payment used to make your original purchase.
If you want to exchange your item for something else, that's great as well. You will just need to order the replacement item through our website as you did with your original purchase.
RED KAP GUARANTEE/WARRANTY
30 day Satisfaction Guarantee
If you are dissatisfied with your Red Kap purchase for any reason, contact our customer service team within 30 days of purchase to receive a full refund. We make Red Kap products for you, and we want you to be happy.
Lifetime Warranty on Material and Workmanship
Red Kap products are built better, and we want to ensure that they stand up to the demands of your job. Our products are warrantied against defects in material and workmanship for the lifetime of the product. If this product fails due to a defect in materials or workmanship, we will replace the product with an identical garment or a reasonable replacement if the identical garment is no longer available.
We hope you enjoy Red Kap as much as we enjoy making it for you. Your happiness and satisfaction is our goal.